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Refund policy

This policy applies to purchases from Cupping.com, a trading name of Saturn Business Ltd (Company No. 12478173). It does not affect your statutory rights.

Your 14-day right to cancel

If you are a consumer, you can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If your order arrives in several deliveries, the 14 days run from receipt of the last item.

To cancel, email info@cupping.com with your name, order number and the items you wish to return. You may use the model cancellation form below, but you don't have to.

Returning items

  • Please return the goods within 14 days of telling us you wish to cancel. We'll give you the return address when you contact us.
  • Unless the item is faulty or not as described, you are responsible for the cost of returning it. Therapy machines and compression systems are valuable – please use a tracked, insured service and pack them securely, ideally in the original packaging.
  • You may handle the item as you would in a shop to check it. If an item has been used beyond this (for example, used on a client or patient, marked, or returned with missing parts or packaging), we may reduce your refund to reflect its loss in value.

Hygiene exception

For health-protection and hygiene reasons, sealed items that come into direct contact with the skin – such as cups, cupping sets, massage oils and garment liners – cannot be returned once the seal or protective packaging has been opened, unless they are faulty or not as described.

Your refund

We will refund the price of the goods and the standard delivery charge you paid, using your original payment method, within 14 days of receiving the goods back (or evidence that you have sent them, if sooner). If you chose a premium delivery option, we only refund the cost of standard delivery.

Faulty or damaged goods

Please check your delivery on arrival and tell us within 48 hours if anything has been damaged in transit, so we can claim from the carrier and put it right quickly.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not:

  • within 30 days of delivery you can reject the goods for a full refund;
  • after 30 days, we will offer a repair or replacement, and if that is unsuccessful you may be entitled to a refund or price reduction.

We cover the cost of returning faulty items. Many products are also covered by a manufacturer's warranty; please contact us and we'll help you make a claim.

Business customers

The 14-day right to cancel applies to consumers. If you buy as a business (for example, a clinic or practice), please contact us before returning any item and we'll do our best to help.

Model cancellation form

To: Cupping.com (Saturn Business Ltd), 90 Calvert Lane, Hull, HU4 6BJ – info@cupping.com
I hereby give notice that I cancel my contract of sale of the following goods: [items]
Ordered on: [date] / Received on: [date]
Name: [your name] · Address: [your address]
Date: [date]